FAQs, Shipping, & Returns

Got questions? We have answers!

If there is a question that you need an answer to that isn't here, feel free to shoot us an email at hello@nobodysprincess.com.au

We accept Visa, Mastercard, Amex, Paypal, Apple Pay and Google Pay.

Yup, all your credit card and order details are encrypted and secure. Our website is hosted by Shopify which is Level 1 PCI compliant and uses 128 bit SSL certificates to keep all of your details secure.

No, we don't keep any of you financial information, anywhere. 

We're usually around to answer your queries from Monday - Friday, 9am - 5pm AEST.

If you've made a royal screw up, don't fret - simply email us at hello@nobodysprincess.com.au and we'll try out best to help you out!

You should have received an email after we shipped your order and you should find a link to track your order in there. If something isn't quite right, email us at hello@nobodysprincess.com.au with your order number.

Shipping

Ready to purchase? Here is all you need to know for getting your new gear from us to you!

Postage rates within Australia are:

Stickers Only (Regular Post Only) - $2.70AUD

Regular Post up to 500g - $8.00AUD

Regular Post over 500g - $9.95AUD 

Express Post up to 500g - $13.00AUD

Express Post over 500g - $16.00AUD

FREE SHIPPING ON PURCHASES OVER $100AUD WITHIN AUSTRALIA.

Beanie and/or sticker orders placed before 11.00am AEST will be sent on the same business day. Orders after this time will be posted the following business day. Allow between 3-5 business days for Australian deliveries (metro areas) and between 4-6 business days for regional suburbs. Orders placed with express shipping will arrive the following business day (metro areas) and between 2-3 business days for regional areas.

T-Shirts are located in a separate facility and will be dispatched within 3-7 days. From this time frame, the above postage time frames apply. 

Yes! When you make a purchase we will email and then update you when your item(s) has been sent. Deliveries are made between 8am and 6pm on business days. 

Yes, we do! We may be on a island, far from anything - but we have the technology!

Stickers only - $15AUD

All orders that include beanies or t-shirts are calculated at checkout. Please allow between 3 to 6 weeks for international delivery.

Please note international shipping may incur duties and taxes applied by customs in the country of delivery. These charges are the responsibility of the buyer.

FREE INTERNATIONAL SHIPPING ON PURCHASES OVER $200.

Returns

Need to return an item? We're here to help a sista out! 

To start your return process click here.

Dang! Sorry to hear you've received something that's not up to scratch! Simply drop us an email at hello@nobodysprincess.com.au and we'll aim to fix the problem as quickly as possible. 

All returns and exchanges need to be made with 30 days of purchase. 

Simple! There will be a return label on your packaging from your t-shirt order. Simply take this into your local post office and send it back to us. We will then organise to get your new t-shirt sent out. 

Unfortunately we do not offer refunds for incorrect size, but are more than happy to get the right size for you, or offer a store credit.

All returns and exchanges need to be made with 30 days of purchase. 

If you're not 100% happy with the item, get in touch at hello@nobodysprincess.com.au and let us know. We'll organise for you to send back your items and issue a refund, swap, or store credit. 

Items must be unwashed & unworn and in original packaging/have tags where applicable.

Once your item is back with us and we've come to an agreement, we will process your refund within 48 hours. The refund can take up to 3 working days depending on the payment method you originally chose. 

We are happy to accept international returns - but unfortunately the postage will be at your own cost. 

We will send your our returns address on a as-needed basis.